Terms and Conditions
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Tangerine Terms and Conditions - Ask Carlos!
Why Choose Tangerine Through Special Fares?
Tangerine is a modern car rental company with offices in Lisbon and Porto. With 25+ years of experience, I have negotiated special rates you won't find anywhere else. Recent fleet and FREE Meet & Greet service at airports!
Exclusive Online Rates - Available only through advance online booking at Special Fares.
What's Included in Your Rental
- Unlimited Mileage
- CDW (Collision Damage Waiver) - Subject to excess
- TP (Theft Protection) - Does not cover personal belongings
- Third-Party Liability Insurance - €50,000,000
- 24-Hour Roadside Assistance - In Portugal
- 23% VAT - Included
- FREE Meet & Greet - At Lisbon and Porto airports
- FREE Shuttle - From airport to station and back
Optional Extras
- Additional Driver - €9.00/day
- Young Driver (19-22 years) - €6.50/day, max €65
- Baby Seat (0-2 years) - €8.50/day, max €85
- Child Seat (2-6 years) - €8.50/day, max €85
- Booster Seat (6+ years) - €5.50/day, max €55
- One Way (different station return) - €125
- Cross Border (mainland Spain only) - €120
- Electronic Toll Service - €2/day, max €20 + tolls
- Out of Hours - €45
- Refueling Service - €25 + missing fuel
- Fine Management - €30
- Claim Management - €35
Excess Table by Group
| SIPP | Segment | Example | Basic Excess | Medium Excess | Premium |
|---|---|---|---|---|---|
| MBMR | Mini | Fiat 500 | €1,100 | €290 | €0 |
| EDMR | Economy | Opel Corsa | €1,500 | €350 | €0 |
| EDAR | Economy Auto | Opel Corsa Auto | €1,900 | €350 | €0 |
| CDMR/CWMR | Compact | Ford Focus | €2,200-€2,500 | €400 | €0 |
| CDAR/CWAR | Compact Auto | Ford Focus Auto | €2,900-€3,000 | €400 | €0 |
| CFMR/IFMR | SUV Compact | VW T-Cross/T-Roc | €2,500 | €500-€580 | €0 |
| JFMR/JFMD | SUV Standard | VW Tiguan/Cupra | €3,700 | €740 | €0 |
| IDAR | Intermediate | Mercedes A200 | €3,200 | €960 | €0 |
| JDAD/RDAD | Int. Elite | BMW/Mercedes | €4,200 | €1,260 | €0 |
| PWAD/UWAD | Premium SW | BMW 3/Mercedes C | €4,900 | €1,470 | €0 |
| UFAI | Premium SUV | Mercedes GLC | €5,900 | €1,690 | N/A |
| SVAD | 7-Seater | Ford Tourneo | €3,600 | €720 | €0 |
| RVAD | 9-Seater | Mercedes Vito | €4,500 | €1,350 | €0 |
Protection Plans
Tangerine offers 3 protection levels:
- Basic Protection - Standard CDW with full excess
- Medium Protection - Reduced excess (see table)
- Premium Protection - Zero excess (€0)
Protection Pricing (per day)
Prices vary by car group. Example for Economy (EDMR):
| Duration | Medium/day | Premium/day |
|---|---|---|
| 1-3 days | €19.50 | €26.00 |
| 4-7 days | €15.50 | €21.00 |
| 8-13 days | €13.50 | €18.50 |
| 14-28 days | €9.00 | €12.50 |
Fuel Policy
All cars come with full tank. Must return full. If not returned full: €25 service + missing fuel cost.
Security Deposit
Minimum deposit: vehicle excess + €150 (fuel/tolls). Can be reduced with Medium or Premium Protection.
Important Information
- Minimum Age - 23 years (19-22 with young driver fee)
- Maximum Age - 80 years
- Minimum Experience - 1 year driving license
- Maximum Period - 28 days
- Credit Card - MANDATORY (Visa or Mastercard) in driver's name
- NOT accepted - Debit, prepaid, virtual, Amex, Diners, Union Pay
- Cross Border - Mainland Spain only (with extra)
- Grace Period - 59 minutes on contract time
Tangerine Stations
Lisbon Airport (LX1)
08:00-20:00 daily, 24/7 available
(+351) 935 741 201
Porto Airport (PO1)
08:00-20:00 daily, 24/7 available
(+351) 939 705 337
Porto City Center (PO3)
Mon-Fri 08:00-20:00, Sat 09:00-13:00
(+351) 939 635 381
Cancellation Policy
- FREE Cancellation - Up to 24 hours before rental start
- No-Show - Fee applies (see Tangerine price list)
- Early returns - No refund
Legal Information
- ALWAYS obtain police report in case of accident
- Complete the Friendly Accident Statement (DAAA) with details
- In case of theft, key MUST be returned to Tangerine
- Protections NOT valid in case of driver negligence
- Geolocation: most vehicles equipped with safety GPS